Privacy Policy
bekids.com.au (be™)
ABN 25 188 958 249
1. Our Commitment to Privacy
be™ (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health records legislation.
This Privacy Policy explains how we collect, use, store, and disclose personal information.
2. What information We Collect
We may collect personal and health information that is reasonably necessary to provide therapy services, including:
Client name, date of birth, address and contact details
Parent/guardian or nominated representative details
Emergency contact information
Medicare, NDIS or funding details
Health history, medical reports, assessments and therapy notes
School or support provider details
Appointment and billing information
We may also collect limited information through our website, such as IP address or website usage data.
3. How We Collect Information
We collect personal information:
Directly from clients or parents/guardians
Through intake forms and Service Agreements
During therapy sessions
From referral sources (e.g., GPs, specialists, schools) with consent
From funding bodies (e.g., NDIS) where relevant
Via our website contact forms
Where practicable, we will collect information directly from the client or their representative.
4. Why We Collect Information
We collect personal and health information to:
Provide therapy services
Develop treatment plans and reports
Communicate with families and relevant professionals
Manage appointments and billing
Meet legal, regulatory, and funding requirements
Improve our services
If you do not provide requested information, we may be unable to provide services.
5. Disclosure of Information
We may disclose personal information:
To other health professionals involved in the client’s care (with consent)
To funding bodies such as the NDIA, plan managers, or insurers
To schools or support providers where authorised
Where required by law (e.g., mandatory reporting obligations, court orders)
We do not sell personal information.
6. Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information may be stored:
Electronically in secure practice management systems
In secure cloud-based platforms
In restricted-access physical files
We take steps to ensure third-party service providers maintain appropriate data security standards.
7. Website & Cookies
Our website may use cookies or analytics tools to improve user experience and monitor website performance. This information does not typically identify individuals.
You can adjust your browser settings to refuse cookies; however, some website functions may be limited.
8. Access & Correction
You have the right to request access to personal information we hold about you and to request corrections if the information is inaccurate or incomplete.
Requests must be made in writing to the contact details below. We will respond within a reasonable timeframe.
In some circumstances, access may be refused where permitted by law (for example, where access would pose a serious threat to health or safety).
9. Retention of Records
We retain health records in accordance with applicable legal requirements. In Queensland, health records for minors are generally retained until the client turns 25 years of age (or as otherwise required by law).
When records are no longer required, they are securely destroyed or de-identified.
10. Overseas Disclosure
We do not routinely disclose personal information overseas. Where cloud-based storage providers are used, data may be stored on servers located outside Australia. In such cases, we take reasonable steps to ensure compliance with Australian privacy obligations.
11. Contact Us
If you have any questions or concerns about this privacy policy or our treatment of your personal information, please contact our management team via phone (07 5405 6727) or via email (hello@bekids.com.au).
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via their website (www.oaic.gov.au) or via phone (1300 363 992).
12. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.